Case #1

Money was confiscated for wrong reason.
Paypal never said sorry.

We had payment from Russia, and for whatever the reason, the buyer had to split the payment in two. Both payments had the regular "ok you can send the goods now" green mark in it, and indeed I send the goods the same day.

The next day, both payments were grabbed out of my account, because the buyer was suspected by Paypal to be involved in money laundry activities. Now that is curious, because I know him since years, it is a totally down to earth, normal engineer with a day time job, and we are on the phone sometimes.

So.... I called him... and the only thing he had to give them was a copy of his electricity bill. After this, Paypal gave me back my money a week later.

MY ISSUE WITH THIS:

** When Paypal says: "All is ok. You can send the goods now " they can understand that I ..... send the goods. Then they remove the money one day later out of my account because they discovered overnight the buyer is a fraudulent person, involved in money laundry.

Is he really? Too bad for paypal, the buyer was a many years old relation of me, and we just exchanged all paypal information to see what the they are trying to do. The money laundrey thing is pure nonsense. After a week, it appeared all they wanted was his electricity bill. After that he was not fraudulent and more, and no money laundry person any more, and considered an honest man suddenly . But you see, if his electricity bill is what they want, here is my advise to Paypal: JUST SAY SO TO HIM. But no, Paypal says nothing, and prefer to misuse my payment for this. So they just grabbed the received amoun out of my Paypal acount again, only to force the sender to give them a copy of his electricity bill.

Disclaimer: I am aware paypal is fully honest to me and the rest of the world. The above texts is only my personal opinion about an issue that I did not like.

Case #2

The person who send me money, had his account was blocked for wrong reason. Paypal never said sorry.

We had a normal payment, and I had this green check box in Paypal saying "ok you can send the goods now".The next day, the payment was GONE. Paypal grabbed the money out of my account again. The green check box was gone, and a paypal email arrived, saying the buyer's account was hacked, and he may not have authorized the payment.

Too bad for PAYPAL was my initial thought. Don't they always say the payments are SAFE, and they take the risks with the credit card, as long as you ship to the official buyers's address? Well I learned here this is not so. Now they have a case here, they think it was account hacking, and first thing Paypal did, was make it my problem.

Look what they did: First they let me send the goods. Then one day later (same as previous case) they write me, we have reason to believe the buyer has not authorized the payment. But now look here.... If the buyer did not authorize it, doesn't that mean, I HAVE HACKED HIS ACOUNT??? And YES that is what they mean to say, because Paypal filed a conflict between me and the buyer, and take the money out of my account until the case is investigated and decided.

So what do I do? Right! I just took the phone and called the buyer. He was just normally in the phone book. It was a totally reliable person in Stockholm. He was as surprised as I was, and after going into his account he found it blocked!

MY QUESTIONS ABOUT THIS:

1) Why do they wait until I have a payment here, and then say "all is ok"

2) Why do they file a conflict with the buyer one day later? I never had a conflict with the buyer! The buyer could not even set it on resolved since his account was blocked.

3) It appeared all the buyer had to do, was go through "enhanced" address verification. By itself no problem and a normal request by paypal. The conflict against me, about the "so called" hacked account vanished into the air. I can not see it any more in the conflict center. All I have is the emails about it.

Here is a extracted translation of what paypal send me in German

"We have reason to believe that the buyer has not authorized the Payment. To make PayPal payments for all participants as safe as possible........ We ask you to provide further information until 22.12.2011. Log in your PayPal account and click on conflict resolution...We will keep your money until the investigation is closed".

Here is the original text in German

Disclaimer: I am aware paypal is fully honest to me and the rest of the world as well. The above texts is only my personal opinion about an issue that took place.

Case #3

Paypal never said sorry.

THIS IS THE CRAZIEST AND MOST DISSAPOINTING PAYPAL CASE I EVER HAD. I WAS INITIALLY ASKED BY THE BUYER TO FRAUD MY INSURANCE COMPANY, AFTER HE RECEIVED THE GOODS IN GOOD ORDER.

I REPLIED TO THE BUYER, I WILL NOT FRAUD THE INSURANCE. ABSOLUTELY NOT. DIRECTLY AFTER THIS, THE BUYER FILES A COMPLAINT AT PAYPAL THAT I SEND HIM BROKEN PRODUCTS.

THE RESULT WAS, PAYPAL SAID THE BUYER WAS RIGHT. THEY MUST HAVE MAGIC POWER, BECAUSE THEY DID NOT ASK ME AT ALL, AND YET KNOW THE FULL TRUTH BY MAGIC TALENT. HARRY POTTER CAN LEARN SOMETHING FROM THIS.

I TRIED EVERYTHING, BUT THEY SAID I SEND BROKEN PRODUCTS, PERIOD. NOW THAT IS CURIOUS, BECAUSE I HAVE SEVERAL EMAILS OF THE BUYER SAYING ALL IS OK. THEN THE WHOLE DISPUTE MACHINE (SOFTWARE) STARTED, AND EACH TIME I ENTERED AN INFORMATION, IT WENT ONE STEP FURTHER, AND AT THE FINAL STEP MY MONEY WAS GONE.

I ASKED MY LAWYER WHAT COMES NEXT.

HE TOLD ME IF THE BUYER DID NOT PAY, IT CAN BE BROUGHT IN COURT, AND A NORMAL JUDGE WILL NOT FOLLOW PAYPAL'S DECISION, BUT MAKE HIS OWN. SO THE LAWSUIT IS AGAINST THE BUYER, NOT AGAINST PAYPAL. TO HAVE A BEGINNING FOR THIS, HE ADVISED ME TO SEND A FORMAL OBJECTION TO PAYPAL AND TO THE BUYER, AND GIVE WHATEVER REPLY TO HIM, AND NOT ANSWER MYSELF.

AFTER THIS I WAS SEND A RUDE EMAIL BY THE BUYER, HE WILL NEVER PAY ME. THIS WAS WHAT JUIST WHAT MY LAYWER WANTED HIM TO SAY. THANK YOU RICHARD :)

THE SURPRIZE CAME FROM PAYPAL. I ASKED FOR A FORMAL REPLY BY EMAIL, AND THE REASONS. THEY MUST HAVE SMELLED IT. A WOMEN CONTACTS ME, SHE RE-OPENS THE "PERMANENTLY CLOSED" CASE. SIX WEEKS LATER I HAVE MY MONEY BACK, BUT ONLY PARTIALLY THE SHIPMENT COST.

HEY.... LOOK INTO THE DOCUMENTS I SHOW YOU HERE. A CHILD CAN SEE I WAS FRAUDED BY THE BUYER.

Paypal never said sorry.

As we all know, Paypal is not only protecting honest buyers against fraudulent sellers. The also claim to protect honest sellers against fraudulent buyers, right? Well I thought so. Now look what can happen to an honest seller, who gets in contact with a fraudulent buyer!!!

The buyer, Mr. Richard M.L. from the USA bought quite fragile items from me. They were of the kind you need only one pair of. Then interestingly after half a year he reported they were so excellent he wanted to a spare set. Wow.... 600 Euro to store a spare set on the attick? Hard to believe. The way he wrote his emails made my stomach feel funny. He was as sweet as honey, using words so well choosen, too sweet. I had this strange feeling about trouble coming up. The alert lamp inside my head started burn dim. So, I prepared from the beginning to make no mistake. I triple boxed it, with the outer box being a SIX-layered box. The box was so strong, I could stand on it! In there was the second shipment carton of a normal kind. And in there was a factory carton with the products, and in there were thick foam cushions. All of this nicely pictured before shipment and well documented. So you think I was safe? Read the rest, and be amazed.

	Right after receiving the delivery, problems began. The buyer wrote me, the box showed extreme signs of mistreatment. Never ever in his life he has seen something terrible as this. Curiously, he did NOT report this to the carrier company. Very strange. So I retro-reported the damage over here in Germany, which is the wrong place on earth since the boxes are in the USA. Well they were generous to me, I have a platinum acount with them. We were advised to open the box anyway, since it was virtually impossible to damage the contents. . And INDEED :) the second, internal carton came out undamaged, as reported personally by the buyer, by email. FROM NOW ON, STRANGE THINGS STARTED TO HAPPEN Screen shot of the good receival confirmation here
	So... The contents came out undamaged. BUT..... the buyer still wanted to send it back. The objection was, he didn't trust the parts to be good with the outer box damage. So he had a specialist look at it. After the testing, he confirms the parts work perfect. Screen shot of a specialist's "ok products" report here
	But... the buyer dis not give up. So the box was elephant proof, and the goods were confirmed ok. Now read this! He suggest to me, we fraud the insurance company. With the money that puts in my pockets, he will make a deal with me. Unbeleivable, he plain writes me that by email, leaving written proof. Too bad for him, I refused his deal. Screen shot of this fraud proposal here I REPORTED THIS TO PAYPAL.
	So we are in a situation now, where the buyer received 11 years old items. Not new, and no guarantee. He confirmed good function himself, and even had them tested by a specialist. If you think the case is closed now, you are mistaken! FOR TWO WEEKS HE USES THE ITEMS NOW. Then, more than two weeks later he reports the items to Paypal as non conforming products. Meaning he did not receive what he bought. A long and MOST REMARKABLE PROCESS AT PAYPAL STARTS, AND THIS IS WHAT THIS CASE IS ABOUT. Screen shot of problems reported here.
	THE PAYPAL COMPUTER CONTROLLED DISPUTE PROCESS WORKED LIKE THIS:
Step1:	First, the money is grabbed out of my acount. The useual Paypal behaviour. Of course I object, and file some of the above screen shots ar Paypal. Directly after I file the last screen shot, (same as you can see above here) I expected somebody to contact me, to give me the money back. Instead of this, the program automatically continues with Step2.
Step2:	The program writes me the buyer may send back the goods. When I receive the goods I should confirm.
Step3:	Glass items arrive here 48 hours later, totally crushed, simply in a book package. Crushed Glass pieces fell out after opening it. Mind you, I send it myself in a HUGE box of 60x40x40cm, triple boxed. I object at Paypal against this silly packaging method. All Paypal did, was use my objection as proof of package receival. NOW READ THIS. Immediately after I file this objection, with large size pictures of the excellent the way i send it, and crazy the way I received it, AGAIN THE PROGRAM TAKES THE NEXT STEP, NOT REPONDING TO MY INFORMATION. The case is now closed. They say the buyer gets his money back, and they say the decision is final.
Step4:	I posted this case on a forum, and also asked my lawyer. I was given the same advice: Object by normal Email to Paypal.
Step5:	Interestingly.... Now here in Germany someone adopts the case. A woman from Paypal Germany called the center in the USA, to ask for a case re-open. Paypal re-opens the " permanently decided and closed" case.
Step6:	I have to send the items to the USA. On my own cost.
Step7:	After the goods arrive, I received my money back. However 50 Euro shipment cost are lost, and l lost are many hours of email writing to paypal. Also lost is my confidence in the sellers protection process. Disclaimer: I am aware paypal is fully honest to me and the rest of the world. The above texts is only my personal opinion about an issue that I did not like.

Disclaimer: I am aware paypal is fully honest to me and the rest of the world as well. The above texts is only my personal opinion about an issue that took place.

Case #4

My own account got blocked just to force me to send a document, while
they never asked for the document before.

	At Dec 31st 2011 my account got blocked without any warning. Wouldn't it be better to say: please sir, send us some required information within three weeks, or we have to block you account. No they didn't do that. It was simply BLOCKED just like that. I can't get have my money any more, and AFTER that, they tell me what things to do, and what to send them, in order to get my money back. Screen shot
	This is a screen shot of some of the things they may want to know. Like Paypal wants a copy of your tax declaration, or a copy of the profit calculation when you are a company. Oh, and it has to be by a certified bookkeeper. If you don't give it, they keep your money. It my case the document was a copy of my passport. Screen shot 1 Screen shot 2 SURPRIZE, SURPRIZE.... The dialog that generates the above screens has suddenly anished from my acount. So not even possible to prove in court, if you would have to. But don't worry, I made enough screenshots :)
	Jan 2nd. After solving only three of the four tasks they gave me, suddenly my acount is reactivated again. So in short: All the wanted was a copy of my passport. I immediately took out all the money. That worked. First task completed was: Change my password Second task completed was: I needed to give Paypal my cat's name. (This is not a joke!!!!!) and the name of my father. Third task completed was: Send a copy of my Passport. My issue with this: WHY NOT JUST TELL ME SO, if the need the name of my Cat? This is all no problem to give. By the way, I have no cat. Her name is imaginary, because paypal wanted to have the name of one of my pets. They accepted the name of my virtual cat. (AGAIN... THIS IS NOT A JOKE) A copy of my passport, they also wanted to have. Now any decent bank wants a copy of your passport from the beginning. It is really curious Paypal worked without it at all since 10 years, and now suddenly make an issue about "not having this". Why out of the blue, suddenly block my acount, as if I refused to cooperate with that? IF YOU KNOW THE ANSWER, YOU KNOW MORE THAN I DO.
	Jan4th SURPRIZE Today my acount is suddenly "limited" and I am not verified any more. Screen shot
	Jan4th Well this was easy to fix, by entering the control code they used to remove 1.50 Euro from my credit card. Screen shot Mind you, they do this with a 10 years old acount and a flawless record.
	Conclusion1: They DO NOT ASK in a normal fashion for what they need. The simply give you access to your money, and take it from there. Conclusion 2: Paypal just opens a conflict between seller an buyer, which conflict is not existent.

Disclaimer: I am aware paypal is fully honest to me and the rest of the world as well. The above texts is only my personal opinion about an issue that took place.